Shipping policy
SHIPPING
Orders are shipped Monday – Friday, excluding weekends and holidays. Order fulfillment can take 2-5 business days before shipping, but most of our orders are shipped within 3 business days from the order date. During peak periods such as sales, holidays, and launches this timeframe may be extended. The calculated shipping rate is determined by order weight and distance from our facility in Southern California. You will see your shipping rate during checkout before your order is processed. Please note, some orders may be delivered in separate shipments.
U.S.A. SHIPPING
Shipping time and cost is dependent upon the shipping rate you choose at checkout and distance from Southern California. Ship time does not include the fulfillment time.
Domestic shipping options include:
USPS First Class Package*: 2-5 business days
USPS Priority Package: 1-3 business days
*Only available for packages less than 1lb
INTERNATIONAL SHIPPING
Yes, we ship worldwide!
Shipping time and cost is dependent upon the shipping rate you choose at checkout and distance from Southern California. Ship time does not include the fulfillment time.
International shipping options include:
First Class International*: Approx. 7-21 Business Days
Priority International: Approx. 6-10 Business Days
*Only available for packages less than 4lbs
Transit time may be longer depending upon customs clearance. Tracking is unavailable in some countries after packages have left the United States. Whosits & Whatsits is not responsible for any applicable import taxes, duties, VAT, etc. on international shipments as required by your local carrier.
SHIPPING INSURANCE
Whosits & Whatsits is not responsible for lost, stolen, or damaged packages once they have been shipped to the address provided by the customer. There is no delivery insurance offered for USPS First-Class shipments. We recommend selecting Priority shipping in order to be reimbursed for any lost, stolen, or damaged packages by the postal service. Priority shipping includes up to $50 insurance for shipments. Learn more about Priority shipping here.
Questions?
Email us at support@whositswhatsits.com