RETURNS & EXCHANGES
How Soon Will My Order Ship?
Most orders take 1-2 business days (Monday-Friday) for our warehouse in Southern California to process and package in addition to the delivery estimate time.
What Payment Methods Do You Accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), Paypal, and Apple Pay. For any foreign transactions, PayPal or your credit card may charge a foreign transaction fee in addition to the exchange rate. Please contact your lending bank prior to your order for more information on applicable fees.
What Currency Are Your Prices Listed In?
All of the prices listed on Whosits & Whatsits are listed in US dollars. But, you can toggle your currency preferences in the header of our website.
Can I Use More Than One Promo Code On My Order?
No, sorry, our system only accepts one promotional code at a time.
Can I Order By Phone?
Unfortunately, we do not take orders over the phone at this time. However, our site is mobile friendly, so you may order directly from your smartphone.
I’m Local, Can I Pick Up My Order Instead Of It Being Shipped To Me?
Sorry, no, all orders placed on our site must be shipped.
Why is Priority Shipping the only shipping option listed for me?
This is likely due to the weight of your order. The maximum weight for large First-Class Mail parcels shipped by USPS is 16 oz.
Can I Modify Or Cancel My Order?
We make an effort to ensure that you receive your order as quickly and accurately as possible, so if you wish to change or cancel your order, please contact us immediately at firstname.lastname@example.org. But once your order has been shipped, any changes or cancellations cannot be granted until merchandise is returned to Whosits & Whatsits.
Oh No! I Entered My Shipping Address Incorrectly And My Order Was Submitted. What Can I Do?
Contact us as soon as possible! If your order hasn’t been processed for shipment there may still be time to update your shipping address in our system. However, if your order has already been shipped, we will have to wait for your package to be returned to us by USPS before resending. Any re-shipments, due to incorrect customer information provided by the buyer, will be invoiced for additional shipping fees.
What Does ‘All Sales Final’ Mean?
If an item is marked ‘All Sales Final’ or 'Final Sale' (listed in the product description on the product page) it means the item cannot be returned or exchanged. Store credit or a refund will not be issued for any returned 'Final Sale' items.
How Do I Know What Size To Choose?
We recommend reviewing the size charts that are linked on every individual product page before making your purchase. Sometimes the product description will also contain additional information on the fit of a product.
Do I Have To Register For An Account To Place An Order?
Nope! Just go ahead and check out if you don’t feel like registering :)
I Haven’t Received Any Email Notifications. Why?
It’s possible the email fell into your Spam/Junk folder, or we may have an incorrect email address on file. But no worries, just contact Customer Service about this issue.
Do You Offer Discounts On Large Group Orders Or Have Wholesale Pricing On Your Products For Retail Locations?
Yes, please contact us via email with your details and one of our sales representatives will contact you shortly.
How Do I Track My Package After It Has Been Shipped?
When your order is successfully placed, you will receive a confirmation email to the email address associated with the order. You will also receive an email when your order has shipped along with USPS tracking information. You can use that tracking number to locate your shipment on USPS.com. Be sure to add email@example.com to your email safe senders list to avoid messages arriving in your Spam/Junk folder.
International orders: Not all international orders have tracking information available once the item has left the United States. Most international orders only include delivery confirmation once an item has reached it’s final destination in your country.
My Tracking Says My Item Was ‘Delivered’, But My Item Isn’t Here. Now What?
It is not uncommon for USPS to occasionally have incorrect tracking notifications. Please allow the full amount of business days for USPS to deliver the package. You should also check everywhere! Check your front porch, side door, back porch, garage area, bushes, and mailbox to make sure it’s not hiding or jammed. Ask anyone who lives in your same residence or your neighbors if they may have received it for you. If the package is indeed late, email our support team so we can verify your shipping address with your order.
International orders: If your international shipment shows a delivery confirmation and is not at your residence, please first check with your local post office for pick up for any additional customs charges or taxes required for your country.
My Package Is Missing...HELP!
Whosits & Whatsits is not responsible for lost, stolen, or damaged packages once they have been shipped to the address provided by the customer. There is no delivery insurance offered for First-Class shipments. We recommend selecting Priority shipping at checkout in order to be reimbursed for any lost, stolen, or damaged packages by the postal service. Priority shipping includes up to $50 insurance for shipments. Learn more about Priority shipping here. Please email our support team and we will do our best to help you locate your package.
I Just Received My Package, But The Wrong Item Is Inside! What Do I Do?
Oh no! If you have received the wrong item, due to shipping error, please contact our support team at firstname.lastname@example.org with your name, order number and what incorrect item was delivered to you. We will take care of the issue at no additional cost to you.
I Placed My Order On The Weekend With Priority Shipping. Why Hasn’t It Shipped Yet?
All orders received on weekends are processed the following business day, so sit tight. We’re gonna get it out as soon as we can!
Do You Ship International?
Yes! We happily ship worldwide.
What Are Your Shipping Options?
Most orders take 1-2 business days (Monday-Friday) for our warehouse in Southern California to process and package in addition to the delivery estimated time below:
- USPS First Class Parcel*: 2-5 Business days
- USPS Priority: 1-3 Business Days
*Only available for packages less than 16oz
- First Class International*: Approx 7-21 Business Days
- Priority International: Approx 6-10 Business Days
*Only available for packages less than 4lbs
For international orders: It is your sole responsibility to pay all import duties and taxes that may be due on your order based on your country's tax rules. Please contact your country's local tax office for more information.
Do You Offer Any Free Shipping?
Yes, we offer free Standard Shipping if you spend more than $100 in our store (USA & Canada only). No code required.
Do You Offer Any Delivery Insurance?
Priority shipping includes up to $50 insurance for shipments. There is no delivery insurance offered for First-Class shipments.
I Already Paid For International Shipping. Why Is My Local Post Office Telling Me I Need To Pay Additional Fees For My Package?
For international orders you may need to pay additional fees for import duties and taxes that are due on your order based on your country's tax rules. Please contact your country's local tax office for more information. Whosits & Whatsits is not responsible for any applicable import taxes, duties, etc. on international shipments as required by your local carrier.
RETURNS & EXCHANGES
What Is Your Return Policy?
If you are not completely satisfied with the item(s) you received, you must contact us within 7 days after you have received your item to be eligible for a refund. After 7 days, you may return your item for an exchange or store credit. Items must be unworn and undamaged to be eligible and are subject to inspection by Whosits & Whatsits. Buyer is responsible for all return shipping costs. Items that are limited edition, discontinued, or labeled as ‘Final Sale’ may not be eligible for a return or refund.
To begin the return process, please send an email to email@example.com with the following information:.
- Full name
- Order number
- Item(s) you would like to return
- What you would like to do (refund or exchange)
The Size Of My Item Doesn’t Fit. Can I Exchange For A Different Size?
If you have received your item and need a different size or style, we are happy to exchange it for you! Exchanges are eligible within 30 days after you have received your item. Size exchanges will be dependent on inventory availability. Items must be unworn and undamaged to be eligible and are subject to inspection by Whosits & Whatsits. Buyer is responsible for all return shipping costs. Items that are limited edition, discontinued, or labeled as ‘Final Sale’ may not be eligible for exchanges.
To begin the exchange process, please send an email to firstname.lastname@example.org with the following information:
- Full name
- Order number
- Item(s) you would like to exchange
For international orders, the buyer is responsible for all return shipping costs to Whosits & Whatsits and may also be required to pay additional shipping costs to send their exchanged item back to them.
What Happens If I Return An Item That I Bought On Sale Or Used A Promo Code On?
If you applied a promo code on the order you're returning, or if you are returning an item purchased on sale, you'll be refunded the amount that you paid after the applied discount.
Do You Offer Gift Cards?
Yes! We offer digital gift cards in $10, $25, $50, and $100 options. Send one to a friend today!
Can Gift Cards Be Used With Promo Codes?
Yes, you can use your digital gift card code along with any current promotion codes.
Please note: If you purchased a gift card BEFORE October 16th, 2016, unfortunately, you must use the gift card code as a promo code.
Will You Be Getting _____ Back In Stock?
If an item you love is still listed on the site, but the sizes are greyed out, there’s a good chance we’ll get it back soon! If a ‘Limited Edition’ item is out of stock, that sadly means we will not be getting that item back in stock as only limited quantities were made. Some of our items are also seasonal, so they may not return until certain times of the year.
How Can I Be Notified When An Item Or Size I Want Is Back In Stock?
If an item is out of stock you can now go on the product page, click the size you want, and a 'Back in Stock' dropdown box will appear. Enter your email address and you will be emailed the exact moment that item is back in the shop. However, if there is no 'Back in Stock' dropdown box then that sadly means the item won't be returning to our shop. You can also stay tuned to our Twitter and Instagram pages on inventory restocks.
Why Don't I Get Whosits & Whatsits Emails?
We like to keep in touch with our fans, so we send our newsletter subscribers emails about new product releases, contests, sales, and future events. If you've joined the Whosits & Whatsits newsletter, but you aren't receiving these emails...check your Spam/Junk folders! Some email clients can mistakenly block our newsletters as spam, and divert them to your Spam/Junk folder. To avoid this, be sure to add email@example.com to your email’s address book.
If you're not a Whosits & Whatsits email subscriber, but you'd like to receive our newsletter emails, won't you join us?
Cleaning And Care
For apparel, please see care instructions on inner neck label. In general, for our apparel, we recommend machine wash cold with like colors, tumble dry low, no iron and no bleach. Hats and beanies are not recommended for machine wash; spot clean only.
Are There Gift Wrapping Options Available?
Unfortunately, we don't offer any gift wrapping options at this time, but we do have digital gift cards that can help round out the perfect gift!
Do You Have A Physical Store?
At this time, no. But you never know what could happen! For now we’re happy to be an online-only store. From time to time, we do make live appearances that you can learn about here.
I Am Going To Be Visiting A Disney Park Soon, Can You Ship An Item To My Disney Hotel?
Yes, when checking out on our website, please input the shipping address of the hotel and your check-in date. We also recommend, sending us an email with those same details, so we can ensure your item gets shipped out promptly.
What If I Am Interested In Featuring Your Products In My Retail Location?
Please contact us via email with your store details and one of our sales representatives will contact you shortly.
Still Not Sure, Or Need To Know More?
Contact us here! We take care to respond to every customer email that we receive, but please allow up to 24 hours for a response to your inquiry. We're always here to help!