At Whosits & Whatsits, we are taking the COVID-19 outbreak very seriously and doing all that we can to follow the guidance of local and state health officials. Our online store is open 24/7 and business as usual. Orders will continue to ship as usual with no anticipated shipping delays. We appreciate you supporting our small business during this time!
Orders are shipped Monday – Friday, excluding weekends and holidays, within 1-2 business days from the order date. Shipping rate is determined by order weight and location. You may calculate your shipping rate before your order is processed by adding items to your cart. All orders placed online must be shipped and may not be picked up in person. All items ship from Southern California. **Anniversary collection items ship separately from all other orders from Whosits & Whatsits; processing and shipping times vary.
Shipping time and cost is dependant upon the shipping rate you choose at checkout and distance from Southern California. Ship time does not include 1-2 business days for order processing.Domestic shipping options include:
USPS First Class Parcel*: 2-5 Business days
USPS Priority: 1-3 Business Days
*Only available for packages less than 16oz
We ship worldwide!
First Class International*: Approx 7-21 Business Days
Priority International: Approx 6-10 Business Days
*Only available for packages less than 4lbs
Transit time may be longer depending upon customs clearance. Tracking is unavailable in some countries after packages have left the United States. Whosits & Whatsits is not responsible for any applicable import taxes, duties, etc. on international shipments as required by your local carrier.
10th ANNIVERSARY COLLECTION
Items ordered from our anniversary collection make take longer to process and ship as they are made to order. Please allow 5-7 days to process and ship the items to you.
Whosits & Whatsits is not responsible for lost, stolen, or damaged packages once they have been shipped to the address provided by the customer. There is no delivery insurance offered for First-Class shipments. We recommend selecting Priority shipping in order to be reimbursed for any lost, stolen, or damaged packages by the postal service. Priority shipping includes up to $50 insurance for shipments. Learn more about Priority shipping here.
When your order is successfully placed, you will receive a confirmation email to the email address associated the order. You will also receive an email when your order has shipped with USPS tracking information. You can use that tracking number to locate your shipment on USPS.com.
Not all international orders have tracking information available once the item has left the United States. Most international orders include delivery confirmation once an item has reached it’s final destination in your country. If your international shipment shows a delivery confirmation and is not at your residence, please check with your local post office for pick up as there may be additional customs charges required.
These tracking notification emails may appear in your Spam/Junk folder. Be sure to add firstname.lastname@example.org to your email safe senders list to avoid messages arriving in your Spam/Junk folder.
If you have not yet received your order, please be sure to check your USPS tracking number provided in your Shipping Confirmation email. Tracking will show you when your package was shipped and the postal services transit history.
Tracking states Delivered, but you haven't received it
If your tracking shows your package was successfully DELIVERED, but you have not received it...do not panic! It is not uncommon for USPS to occasionally have incorrect tracking notifications. Please allow the full amount of business days for USPS to deliver the package. If you package is late and has missed its delivery date please email our support team to verify your shipping address was accurately attached to your order.
Incorrect shipping address was entered
If your shipping information was incorrect on your order, your package may be returned to Whosits & Whatsits by USPS. Shipping errors, due to incorrect customer information provided, will be invoiced for additional shipping fees.
Missing International order
International orders have limited tracking available and cannot be located by Whosits & Whatsits or USPS after your package has left the United States. You can try using your tracking number on your local postal services website to find further tracking information. Please allow the full amount of business days for the postal service to deliver the package.
Received incorrect item
If you have received the wrong item, please contact our support team with your name, order number and incorrect item that was delivered. We will take care of the issue at no additional cost to you!
If you encounter any issues with the delivery of your package please feel free to reach out to us at email@example.com with any questions!