FREE SHIPPING ON ORDERS OVER $99. USA AND CANADA ONLY.
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    SHIPPING

    Orders are shipped Monday – Friday, excluding weekends and holidays, within 1-2 business days from the order date. Shipping rate is determined by order weight and location. You may calculate your shipping rate before your order is processed by adding items to your cart. All orders placed online must be shipped and may not be picked up in person. All items ship from Southern California.

     

    U.S.A. SHIPPING

    Shipping time and cost is dependant upon the shipping rate you choose at checkout and distance from Southern California. Ship time does not include 1-2 business days for order processing.

    Domestic shipping options include: 
    USPS First Class Parcel*: 2-5 Business days
    USPS Priority: 1-3 Business Days 

    *Only available for packages less than 16oz

     

    INTERNATIONAL SHIPPING

    We ship worldwide! 

    International shipping options include: 
    First Class International*: Approx 7-21 Business Days
    Priority International: Approx 6-10 Business Days

    *Only available for packages less than 4lbs

    Transit time may be longer depending upon customs clearance. Tracking is unavailable in some countries after packages have left the United States. Whosits & Whatsits is not responsible for any applicable import taxes, duties, etc. on international shipments as required by your local carrier. 

     

    ORDER STATUS

    When your order is successfully placed, you will receive a confirmation email to the email address associated the order. You will also receive an email when your order has shipped with tracking information. You can use that tracking number to locate your shipment on USPS.com.

    Not all international orders have tracking information available once the item has left the United States. Most international orders include delivery confirmation once an item has reached it’s final destination in your country. If your international shipment shows a delivery confirmation and is not at your residence, please check with your local post office for pick up.

    Notification emails may appear in your Spam/Junk folder. Be sure to add support@whositswhatsits.com to your email safe senders list to avoid messages arriving in your Spam folder.  

     

    MISSING ORDER

    If you have not yet received your order, please be sure to check your tracking number provided in your Shipping Confirmation email. Tracking will show you when your package was shipped and transit information. 

    If your tracking shows your package was successfully DELIVERED but you have not received it, please confirm the shipping location you provided with your order. Please note it is also not uncommon for USPS to occasionally have incorrect tracking notifications. If your address is correct and tracking shows your item was delivered but did not arrive, please allow up to 5 additional business days for the package to be delivered.

    If your shipping information was incorrect on your order, your package may be returned to Whosits & Whatsits by USPS. Shipping errors due to incorrect customer information provided by the buyer will be invoiced for additional shipping fees. 

    International orders have limited tracking available and cannot be located by Whosits & Whatsits or USPS after your package has left the United States. Please allow up to 30 business days after you have received your shipping notification for delivery. After 30 business days, please contact support@whositswhatsits.com for further assistance.

     

    INCORRECT ITEM

    If you have received the wrong item, please contact our support team at support@whositswhatsits.com with your name, order number and incorrect item that was delivered. We will take care of the issue at no additional cost to you.